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铁路客运服务

发布时间:2024-04-10 10:48 浏览次数：276次

培养目标：本专业旨在培养德智体美劳全面发展，掌握高速铁路客运乘务理论知识和技能，具备较好的服务管理及协调应变能力的高素质技术技能人才。学生毕业后可以从事高速铁路列车乘务、车站客运服务等工作。
主要课程：包括铁道概论、高速铁路行车技术管理、铁路客运规章、乘务标准、高速铁路客运安全与应急、客运服务礼仪、客运业务实务、形象塑造与形体训练、客运乘务服务沟通技巧、客运服务英语等课程。此外，还有形体训练、职业形象设计、高速铁路动车乘务实务、铁路客运班组管理等专业核心课程。
就业方向：主要面向高速铁路，从事列车长、列车员、客运值班员、客运员等岗位。也可以在城市轨道交通部门从事站务管理工作，或者在传统铁路或者其他旅客运输企业从事相关领域工作。部分学生还可选择参加民航服务工作或高星级酒店服务及管理工作。

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